The European trust brand

Trust is the basis for all transactions. Without trust, there are no open exchanges, no purchases, no sales. In the digital world, trust has become increasingly crucial. eTrusted is the European trust brand providing companies and institutions with all the tools they need to inspire trust among consumers:

Trusted Shops

Trusted Shops has become the trust standard for European online shops with its trustmark, reviews and the money-back guarantee.


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Trusted Enterprise

At Trusted Enterprise, we develop feedback solutions for large companies and institutions beyond conventional e-commerce.


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Trusted Experts

Our Trusted Experts offer both standardised and customised solutions granting full legal security to companies of all dimensions.


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Thomas Karst, Ulrich Hafenbradl, Jean-Marc Noel
“At the dawn of e-commerce, we told ourselves: Imagine what it would be like if there were a sign for trustworthy online shops. And 15 years later, here we are: the European trust brand in e-commerce.”
Thomas Karst, Ulrich Hafenbradl, Jean-Marc Noël – The founders and managing directors

Many experts, one objective

Just like many of our customers, we too operate at an international level. Indeed, eTrusted has developed into a truly European company with more than 300 employees from over 27 countries. We work from six locations: Germany (Cologne), France (Amiens & Lille), Poland (Warsaw), the UK (London) and the Netherlands (Amsterdam) and we operate in 11 markets throughout Europe. We are UX designers and commercial lawyers, customer service managers and data science engineers, social media specialists and IT consultants. This wide range of profiles makes our team diverse while our common objective unites us: we are all committed to trust.

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Get an idea of who we are

Photo gallery

A selection of our clients

aboutyou
ao
athleteshop
bonprix
cosmosdirect
decathlon
dertour
fleurop
gaastra
hiscox
lesara
ltur
macway
mediamarkt
o2
obi
sarenza
showroomprivet
snipes
sunexpress
tailorstore
tennispoint
thalia
ugg
zalando