Person responsible under § 5 of Germany’s Telemedia Act (TMG) for is:

Trusted Shops GmbH
Colonius Carré
Subbelrather Straße 15c
50823 Cologne, Germany

Tel.: +49 221 77 53 66
Fax: +49 221 77 53 6 89

Cologne Local Court, Germany,
Commercial Register (HRB) 32735
VAT ID No.: DE 812 947 877
Managing Directors: Jean-Marc Noël, Thomas Karst, Ulrich Hafenbradl
Responsible for content: Ulrich Hafenbradl (responsible), Dr. Carsten Föhlisch
Representative for minor protection, pursuant to Article 7 JMStV: Stefan Bodewig,

Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed under Consumers have the possibility to use this platform for resolving their disputes. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

User Privacy Notice

Thank you for visiting our website Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

  • Visiting this website

    You may visit our website without revealing any personal information. We collect only access data in the so-called server log files, such as e.g. name of the requested file, IP address, date and time of the processing request, volume of data transmitted, and the requesting provider. These data will be used exclusively to ensure a smooth operation of the website and analysed for the purpose of improving our website and then deleted. They do not allow us to identify you.


    To improve the user experience on our website and enable you to use its certain features, some pages of this website use the so-called cookies. A cookie is a small text file stored in your web browser while browsing it, which records certain settings and entered information to share it with our system through your browser.

    Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies).

    Cookies do not collect any personal data and thus, they do not identify you as an individual user. Please note that some cookies are created as soon as you come to our website. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given page or generally. Please note that disabling cookies may limit your access to some features of our website.

    Below we present information on cookies we use and how you can customise your browser in that respect.

    1. Necessary cookies

    These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.

    1. Analytical / performance cookies

    These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.

    1. Functionality cookies

    These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g.  ads that match your interests).

    1. Targeting cookies

    These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.

    1. Third-party cookies

    The cookies of some of our advertising providers help make the on-line offering and our website more attractive to you. Therefore, cookies of our partner providers are also saved to your hard disk when you are visiting our website. These are temporary cookies and are automatically deleted after a specific timeframe. As a rule, cookies of our partner providers are deleted a few days or up to 24 months later, or in some cases after several years. Cookies of our partner providers do not collect personal data, either. They will collect exclusively pseudonymised data under a user ID. These pseudonymised data will not be associated with your personal data at any time.

     How can I change cookie settings in my browser?

    Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

    Internet Explorer™:

     Web analytics tools

    This website uses web analytics tools to deliver custom content and ads.

    This website uses Google Analytics, a web analytics tool by Google Inc. ( Google Analytics uses cookies to enable analysing the use of the website.

    The information generated by cookies about your use of this website will be transmitted to and stored by Google on servers in the United States.

    If IP anonymisation is enabled on this website, some parts of the IP address will be masked within the area of member states of the European Union or other parties to the Agreement on the European Economic Area before sending. Only in exceptional cases is the full IP address sent to a Google server in the USA and masked there. Google will not associate your anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

    Upon instruction from the owner of this website, Google will use information to analyse the use of the website, to compile reports about your website activities and ads and to provide to us other services related to the use of the website and the Internet. Google will not associate your anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

    You may disable the saving of cookies by making appropriate settings in your browser; please note that in this case not all website features may be fully accessible to you.

    In addition, you may prevent the data generated by cookies and related to your usage of this website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plug-in available through the following link:

    Alternatively to the browser plugin, you may click this link to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

    Facebook, LinkedIn and Xing social plugins

    Some sections of our website  use the so-called social plugins (”plugins”) of social networks such as Facebook, LinkedIn and Xing. These services are provided by Facebook Inc., LinkedIn Ireland Unlimited Company and Xing AG (”Providers”).

    Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). For an overview of Facebook plugins and to see how they look go to:

    LinkedIn is operated by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland („LinkedIn“). For an overview of LinkedIn plugins and to see how they look go to:

    Xing is operated by Xing AG, Dammtorstraße 30, 20354 Hamburg, Germany. For an overview of Xing buttons and to see how they look go to:

    To increase the level of protection of your data during your visit to our website, the site uses the so-called “Shariff solution“ plugins from c’t. This ensures that when you call a page of our website, which contains such plugins, no link to the servers of Facebook, Google and Twitter is established yet.

    If you click one of the buttons, a new window will open in your browser and display the login page of the Providers, partly headquartered in the USA. If you have already signed in, your browser will directly open a Google, Facebook or Twitter page, where you will be able to e.g. click the Like or Share button.]

    To find out more about the purpose and scope of collection, further processing and use of the data by the Providers, and to learn about your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of the Providers.

    Facebook Data Policy
    LinkedIn Privacy Policy
    Xing Privacy Policy

    If you do not want Facebook LinkedIn or Xing to link the data collected through our website directly to your account, you should sign out of the relevant account before you enable the plugins.

    You may also use add-ons for your browser to stop the plugins, e.g. Facebook plugins can be blocked by “Facebook Blocker”.

    Contact form

    Your personal data will be collected if you voluntarily supply them to us when contacting us or during the registration for our services. We use your data solely to be able to offer you the information and services you request, which means that we will store and process only the data and information that are absolutely necessary to respond to your enquiry or execute an agreement.

    If you contact us but did not sign a membership agreement, we will delete your data from our customer database if you request us to.

  • Apply for a job at Trusted Shops

    If you use this website to apply for a job at Trusted Shops, we will collect your personal information through our job application portal, operated by an external service provider. The data you furnish through our job application portal will be used solely for the purpose of recruitment for the job advertised and to check and process your application submitted in this context. Once the recruitment process for a given advertised job position is complete, the data will be blocked from further use and deleted upon expiry of any applicable retention periods.

  • General information

    This general information applies to all sections of this document mutatis mutandis.
    Protection of your data against misuse
    We take the latest technological and organisational measures to ensure that our website and other systems are secure and to prevent your data from being lost, destroyed, accessed, altered or circulated by unauthorised parties. For the transfer of personal data, such as enquiry, registration or buyer protection related data, we use encryption technology to ensure the highest degree of confidentiality. Your personal data are password-protected so that you are the only person to access them. Our servers use various security mechanisms and authorisation checks to hinder unauthorised access. Nevertheless, you should maintain the confidentiality of your login data at all times and close the browser window once you stop communicating with the Trusted Shops. Thus, you are ensuring that no-one, except for you, is able to access your personal data if you’re sharing the computer with others.
    Correction, blocking and deletion of your data
    You may view and edit your user information at all times in the protected area of the Trusted Shops homepage upon signing in using your email address and password. Please contact us if you forget your password or cannot sign in.
    You are entitled to receive free information about your stored data and to correct, block or delete your data, if necessary. For this purpose, please contact your data protection officer.
    Data Protection Officer
    If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you’ve given, please contact in writing our in-house data protection officer Jennifer Rost:

    Trusted Shops GmbH
    Datenschutzbeauftragte [Data Protection Officer]
    Jennifer Rost
    Subbelrather Straße 15c
    50823 Köln

    In addition to the internal data protection controls ensured by our in-house data protection officer, certain control authorities were established under the Federal Data Protection Act who may help you enforce your rights. Trusted Shops falls within the jurisdiction of the supervisory office of the North Rhine-Westphalia federal state:

    Landesbeauftragte für Datenschutz und Informationsfreiheit
    [State Commissioner for the Protection of Data and Freedom of Information]
    North Rhine-Westphalia
    Helga Block
    Kavalleriestr. 2 – 4
    40213 Düsseldorf
    Telephone: +49 211 38 424 0
    Fax: +49 211 38 424 10
    E-mail: poststelle [at]

    In accordance with § 4g (2) of the Federal Data Protection Act, the data protection officer is obligated, on request, to make the obligatorily registered procedural information available to anyone in an appropriate manner. Should you wish to access the obligatorily registered procedural information of Trusted Shops GmbH, please contact the data protection officer.