Employee (m/f) – Review management Germany / Netherlands

Our Trust Assurance team ensures that only authentic customer reviews are shown in online shops with the Trusted Shops trustmark and that these shops meet our high service quality requirements. Trust in our products and the satisfaction of our customers are our first priority. Help us make online shopping safer and more transparent by joining our team!


Responsibilities:

  • Verification of customer reviews
  • Monitoring the quality of the shops by using quality indicators, and coordinating measures to improves these indicators
  • Professional customer service via phone and e-mail
  • Assistance with optimising and developing internal processes

Requirements:

  • Initial experience in customer service via phone and written correspondence
  • Very good German and Dutch skills (min. B2), knowledge of additional European languages is a plus
  • You have excellent communication skills and enjoy dealing with customers
  • A high service level and an independent, structured way of working
  • A strong affinity with the Internet and e-commerce
  • Command of the MS Office suite (Word, Excel and Outlook)

Perks:

  • A job with THE European trust brand for online retail.
  • An open corporate culture in a strongly growing company, active throughout Europe.
  • A pleasant working atmosphere with friendly colleagues.
  • Flexible working hours at a company located in the centre of Cologne.

Are you interested? Perfect!

Anika Földi
Hi, I am Anika Földi
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